Privacy Policy

Last Updated: 01-APRIL-2024

NetElastic Technologies is committed to protecting and respecting your privacy.

Thank you for purchasing our digital products and solutions. We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download or deployed remotely, we generally offer no refunds.

If you change your mind about your purchase and you have not downloaded our product(s) or our product(s) have not been installed at your site we will happily issue you a refund upon your request. *

Refund requests made after you have downloaded our products are handled on a case basis and are issued at our sole discretion. Refund requests, if any, must be made within seven (7) days of your original purchase. Any software product that has been purchased during promotion sale is not entitled for any refund.

* Charges of additional service mentioned in “Additional services section” are not refundable.

Additional services

Please note that any additional services such as cloud hosting, value added services, customizations, fixed installation service charges or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@netelastic.com.pk.

By using our website or services, you agree to the terms of this Refund Policy.